What is SupportLinc?
SupportLinc Employee Assistance Program (EAP) provides employees and household members with free, 24/7 access to professional support and referrals. Their licensed care advocates can provide short-term assistance for issues such as grief and loss, work-related pressures, stress, depression, and anxiety, and connect you with ongoing care as needed. Learn more about eligibility, confidentiality, etc.
SupportLinc services are available at no cost, and include (but aren't limited to):
- 24/7 telephone access to licensed care advocates who can address your immediate needs, determine the appropriate level of care, and refer you to a provider for ongoing treatment, if necessary.
- Up to six (6) face-to-face counseling sessions per presenting issue per year (in-person or virtual)
- Access to SupportLinc’s comprehensive technology suite, including their website and mobile app
- Expert referrals for local service providers, including child and elder care, home repair, pet care, housing needs, and more
- Financial and legal planning support and consultations
Services are provided at no cost to all IU employees, IU Medical and Optometry residents, student academic appointees, fellowship recipients, and their household members. Members do not have to be enrolled in an IU medical plan or be the tax dependent of an IU employee to be eligible for this service.
Household members include any individual that lives in the same household as the employee. This would include children away at college or an elderly parent living in the home.
Your call will be answered by a professionally licensed clinician known as a Care Advocate. The Care Advocate will chat with you to assess your eligibility, provide resources and support to address your immediate needs, and determine how SupportLinc may best assist you. If you would like to schedule counseling sessions, the clinician will ask about your preferences to find the best match and schedule your first appointment. You will not need your insurance information or employee ID when you call.
Eligible individuals have access to up to six (6) free counseling sessions per presenting issue, which can be in-person or virtual. To schedule these visits, you can do one of the following:
Call the 24-hour support line at 888-881-LINC (5462). A licensed care advocate will answer the call and assess your eligibility, determine the best options for care, and work with you to find a provider and schedule your first visit.
Schedule a virtual visit with a counselor or coach using the online scheduling tool. If you'd prefer to schedule the session yourself, you can log in to supportlinc.com and select the option to Schedule Care from the menu. Please note that this option only allows you to schedule a virtual visit, and choose from a limited number of providers. If you do not see a provider that is the right fit for you, prefer in-person counseling, or need more immediate assistance, you can contact SupportLinc at 888-881-5462 to speak with a counselor who will assist you.
SupportLinc’s licensed mental health providers are available in all 50 states, and 38% of providers identify as Black, Indigenous, or People of Color (BIPOC)*. In addition, 26% of providers identify as LGBTQIA+ or specialize in supporting the LGBTQIA+ population. When referring clients to a provider, SupporLinc’s culturally-competent concierge approach ensures you only receive referrals to providers with confirmed appointment availability who meet both your clinical needs (clinical specialty, topic, and areas of expertise) as well as your cultural preferences (race, age, gender identity, language, LGBTQIA+ status, and more). You will always have the option to choose a specific provider or to see the first provider available.
*percentages may be higher as providers are invited, but not required, to disclose their status.
SupportLinc's website and mobile app, and all of the associated programs, are accessible using a single username and password that you create. The get started, follow the instructions below.
- Visit supportlinc.com or download the mobile app from the App Store or Google Play.
- Enter the code iu (all lowercase)
- Select your username and password, and answer a few questions about yourself. The information is confidentially stored to make personalized recommendations for you.
If you prefer not to provide your information, you can call SupportLinc's 24-hour support line at 888-881-LINC (5462) for support, guidance, and resources.
Absolutely not. SupportLinc upholds strict confidentiality standards. Nobody, including Indiana University, will know you have accessed the program unless you specifically grant permission or express a concern that presents SupportLinc with a legal obligation to release information.